General Questions
Why is there a fish on your logo?
Joe Due is an avid fisherman and the logo reflects his love for the outdoors. He would rather talk fishing than business. See the Staff Page for examples.
How does the ordering process work?
Online: Browse the website and any items that you wish to purchase just click the "Add to Cart" Icon. You may add/ delete items from your cart at any time before checkout.
When Checking out you will see all items you have chosen along with a product total that subtracts any discounts you qualified for.
You will be asked to fill in all your company/ payment information on our secure website.
You will then choose your shipment method. Please be sure to select the correct service if your product is needed by a certain day. Any orders submitted afer 3pm CST will be processed the next day. Only business days count in the time in transit. (i.e. if you select UPS Blue 2-day service on thursday, your item will arrive sometime on Monday)
Submit your order and print your confirmation. You will recieve an automatic email from us when your item ships - typically about 4:30pm CST the day it leaves.
We will invoice the order/ process your C/C for payment within a day or so and then you will receive a receipt copy via email only.
Phone: We will always take orders over the phone also. Some items may not be ordered over the phone and receive special pricing however, like monthly specials and special deals/ packages. We do this to give incentives to order online and to encourage website trafficing.
What is the Warranty on items you sell?
We do not have a specific Warranty Policy but we stand behind the items we sell. If you are unhappy with performance of your product please call us to discuss.
See the return/ restocking policy for items that do not not meet your expectations. Items not manufactured by us have there full Manufacturer warranty (Metabo, Honda etc).
How do I return an item?
All returns must be approved by a sales associate. All returned packages must include a written description of the items, any invoices and a proposed solution (i.e. check, credit, or replacement item).
Is there a re-stocking fee on returned items?
Any unused items returned within 30 days are eligible for full credit, less any shipping costs. Any items returned damaged, used or between 30 days and 6 months are subject to a 20% re-stocking fee. No credit of any kind will be given on items over 6 months old, damaged or custom/special ordered.
Can I create an Account with your company?
Yes, we will sell on account but only after 1 year of positive sales history. Please call for a credit application. Terms are typically 2% 15 net 30. However, anything sold on account is not eligible for any additional discounts, list pricing applys to all items regardless of quantity.
Do you have any Distributors?
Yes we do have some stocking distibutors throughout the US and Canada for our smaller hand tools. Please call or email for a distibutor nearest your location.
Are you an authorized repair center?
No, but we are happy to direct you to a local professional who will suit your needs. For Metabo Grinders, Fastenal is the most widespread US distributor.
Shipping
When will my order ship?
Orders placed by 3:00 p.m. CST are usually shipped the same day via UPS, as long as they are in-stock items. We will ship partial orders if somthing is out of stock, or wait a day or two until we can ship the order complete, if time is not of the essence.
Tracking My package.
Our computer system will email you a tracking number when your package ships. You can track your package at www.ups.com.
How long will my order take to get to me?
Please see UPS ground time-in-transit map. We can ship next day air, second day air or three day select at an added cost. The checkout page will allow you select whichever service you prefer.
UPS Service Days:
UPS runs M-F and time in transit reflects business days only. Orders placed after 3pm CST or on weekends will be shipped the following business day. Items will be shipped via method selected during the checkout process so be sure to select the correct one if you need product by a certain day. UPS.com has a time in transit map where you can punch in your Zip Code to get an accurate delivery schedule. Our Zip code is 53948. UPS may not run on Federally recognized holidays also.
How much does shipping cost?
There are several factors that determine shipping cost. Destination, Weight, Selected Service, Number of packages, and Value of merchandise.
Our website is set up with automatic shipping charges through the checkout process. However, if many heavy items are ordered, or in conjunction with a truck item, the computer may zero out the frieght changes online. We will charge you S&H when calculated at ship time. Large equipment has to be shipped via truck with freight determined at ship time also. Call for Estimates if unsure.
You want your item shipped with another carrier besides UPS?
We do not ship Via USPS, Fed Ex, DHL , Speedy or others as we do not have accounts set up with those companies and the pickup/ drop points and times are not conducive to providing good service. Also, we will only ship prepaid on our UPS account, not COD or Freight collect.
International Orders: We routinely ship to Canada. We can ship items all over the world via UPS. Call/ email for freight quotes or check out www.ups.com to get an estimate of charges
Truck freight charges: (Varies greatly, please call for estimates.)
We use different freight carriers depending upon destination. Cost averages about $250.00 for midwest and $350 to either coast. Truck transit timse vary from 1-4 business days typically.
Billing
When will I receive my invoice/ receipt?
You will typically receive your invoice/receipt via email in a day or two. We charge your credit card in house (not through the webpage) only after all items ship.
Can my invoice be faxed to me?
In the interest of time, we prefer to email or mail your invoice/receipt. |
